Shipping policy

Shipping and digital delivery

Digital products
Digital products are delivered electronically after successful payment through Shopify’s digital delivery system. A download link may appear on the order confirmation page and may also be sent to the email address used at checkout. If access does not arrive, check your spam or junk folder, then contact consult@theexitsplan.com with your order number.

Physical products
Physical products are shipped directly by our fulfilment partners; Tripstead does not purchase or hold stock. We currently ship physical products to Australian addresses shown as eligible at checkout.

For the 6-Piece Travel Packing Cube Set, typical processing is 1–3 business days and estimated transit is 6–10 business days. These are estimates, not guarantees. Remote areas, carrier delays, weather, customs processes and peak periods may extend delivery times. The current shipping charge, if any, is displayed at checkout before payment.

Tracking
Tracking details are emailed when the fulfilment partner provides them. Tracking can take several days to update after dispatch. Items from different fulfilment partners may arrive separately.

Addresses and delays
Customers are responsible for supplying a complete delivery address. Contact us promptly if an address needs correction; changes may not be possible after fulfilment begins. If an order is substantially delayed, lost or delivered damaged, contact consult@theexitsplan.com with the order number and relevant details. We will investigate and provide remedies required by Australian Consumer Law. Do not send passwords or payment-card details.